Call Center CRM

VALO

Agent

Notifications

VALO

Customize Ticket Columns

Drag and drop to reorder columns. Use the checkboxes to show or hide them.

Create New Queue

Queue Name

Assign Agents

Create New SLA Policy

Policy Name

When Priority Is

Resolve Within (Hours)

Create New Rule

Rule Name

When this happens...

Number of Open Tickets

Do this...

Assign to

Email Template

Placeholders: {{customer.name}}, {{ticket.subject}}, {{ticket.id}}, {{agent.name}}

Check Your Email

We've sent a 6-digit verification code to the email address associated with your account.

Didn't receive a code? Resend code

Import Customers

Instructions:

Your file must have a header row as the first line.
Supported formats: CSV (.csv), Excel (.xlsx, .xls).
Required columns: name, email. The optional column is phone.
Example Row: `John Doe,john.doe@example.com,555-1234`

CSV / Excel File

Create New Canned Response

Title

Content

Check Your Email

We've sent a 6-digit verification code. Please enter it below.

Set New Password

New Password

Add New Asset

Asset Image

Asset Name

Asset Tag / Serial #

Asset Type

Assigned To

Purchase Date

Notes

Edit User Details

Username

New Password (optional)

Role

Create New Team

Team Name

Members

Create New Article

Title

Content

Tags (comma-separated)

${t('confirm_title')}

This action cannot be undone.

Bulk Action

Add New Document

Customer

Document File

Edit Document Name

Display Name

Column

Progress

Priority

Start Date

Due Date

Notes

Comments

Merge Tickets

Please select the **master** ticket. All notes and attachments from the other selected tickets will be added to this one. The other tickets will be closed.

Customize Ticket Columns

Create New Queue

Create New SLA Policy

Create New Rule

Check Your Email

Import Customers

Create New Canned Response

Check Your Email

Set New Password

Add New Asset

Edit User Details

Create New Team

Create New Article

${t('confirm_title')}

Bulk Action

Add New Document

Edit Document Name

Comments

Merge Tickets

Resolved Tickets